Terms of Service

1. General Information

These Terms of Service (“Terms”) govern your use of our website and the purchase of textile machinery spare parts and related products from our company (“we,” “us,” or “our”). By using our site, you confirm that you are at least 18 years old and authorized to enter into binding agreements on behalf of yourself or your organization.

2. Product Information

We make every effort to provide accurate product descriptions, specifications, pricing, and availability. However:

• Product details may change without notice
• Images are for reference only
• Availability is not guaranteed until an order is confirmed

We reserve the right to correct errors or update information at any time.

3. Orders & Acceptance

Placing an order does not guarantee acceptance. We may refuse or cancel an order for reasons including:

• Incorrect pricing or product information
• Suspected fraud or unauthorized activity
• Product unavailability
• Customer account issues

If an order is canceled after payment, a refund will be issued.

4. Pricing & Payment

All prices are listed in U.S. dollars unless otherwise stated. Payment is required at the time of order unless prior arrangements have been approved. We accept major payment methods through secure third-party processors. We are not responsible for delays or issues caused by payment providers.

5. Shipping & Delivery

Shipping terms, carriers, timelines, and responsibilities are outlined in our Shipping & Returns Policy. By placing an order, you acknowledge and agree to those terms. Delivery dates are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, weather, or other factors outside our control.

6. Returns & Exchanges

Our Returns & Exchanges Policy governs all return requests. Customers must follow the RMA process and meet eligibility requirements. Special-order, custom, electrical, or installed parts are typically nonreturnable.

7. Warranty & Liability

Manufacturer Warranties
Some products may include a manufacturer warranty. Warranty claims must follow the manufacturer’s procedures and may require inspection or documentation.

Disclaimer of Warranties
Except where prohibited by law, all products are provided “as is” without additional warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Noninfringement

Limitation of Liability
To the fullest extent permitted by law:

• Our liability is limited to the purchase price of the product
• We are not responsible for indirect, incidental, or consequential damages
• We are not liable for downtime, lost production, or installation costs

8. Technical Guidance

Any technical advice, part recommendations, or compatibility guidance we provide is based on information supplied by the customer. Final responsibility for verifying fit, function, and compatibility rests with the customer or their technician.

9. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining confidentiality of login credentials
• Ensuring account information is accurate
• All activity conducted under your account

We may suspend or terminate accounts for misuse or policy violations.

10. Prohibited Activities

You agree not to:

• Use the site for unlawful purposes
• Attempt to breach or bypass security measures
• Copy, modify, or distribute site content without permission
• Interfere with site functionality or servers

Violations may result in account termination or legal action.

11. Intellectual Property

All content on this website—including text, images, logos, product data, and design—is the property of our company or its licensors. Unauthorized use is prohibited.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

13. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on this page. Continued use of the site constitutes acceptance of updated Terms.

14. Governing Law

These Terms are governed by the laws of the state in which our company is located, without regard to conflict-of-law principles.

15. Contact Us

For questions about these Terms, please contact:

Frankl & Thomas, Inc.
PO Box 26329, Greenville, SC 29616
1-800-832-7746
trish@frankl-thomas.com