Privacy Policy

1. Information We Collect

We collect information to process orders, provide customer support, and improve our services. This may include:

Information You Provide Directly

• Name, company name, and contact details
• Billing and shipping addresses
• Order details and payment information
• Email correspondence and customer service inquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the site
• Cookies and similar tracking technologies

Payment Information

Payments are processed through secure third-party providers. We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support and respond to inquiries
• Improve website functionality and user experience
• Send order confirmations, shipping updates, and service-related communications
• Prevent fraud and maintain security
• Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Shipping carriers (UPS, FedEx, DHL, freight companies)
• Payment processors
• IT service providers and website hosting partners
• Manufacturers or suppliers for warranty or technical support

These partners are required to protect your information and use it only for the services they provide.

4. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve site performance
• Remember your preferences
• Analyze website traffic and usage patterns

You can adjust your browser settings to block or delete cookies, but some features of the site may not function properly.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to:

• Fulfill orders
• Maintain accurate business records
• Comply with legal obligations

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal and operational requirements)
• Opt out of marketing communications

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our website and services are not intended for children under 16, and we do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a data request, please contact us:

Frankl & Thomas, Inc.
PO Box 26329, Greenville, SC 29616
1-800-832-7746
trish@frankl-thomas.com